This document outlines the responsibilities and procedures of Travelfarecompare This document outlines the responsibilities and procedures of
By utilizing our services, you agree to the fulfillment procedures described below. This policy forms part of our overall Terms of Service and Privacy Policy, which should be reviewed alongside this document
By utilizing our services, you agree to the fulfillment procedures described below. This policy forms part of our overall Terms of Service and Privacy Policy, which should be reviewed alongside this document
Fulfillment Timeline
We strive to confirm your booking and provide all necessary documentation within the following timeframes:
- Flights: E-tickets are typically issued within 24 hours of successful payment, contingent upon airline confirmation
- Cruises: Booking confirmations are usually sent within 48 hours, with travel vouchers issued 7 to 14 days prior to the departure date
- Hotels: Confirmation vouchers are generally sent instantly or within 24 hours, depending on the hotel's response time
In cases where confirmation is delayed due to issues with external service providers, we will inform you promptly via email or phone
Methods of Delivery
We utilize the following methods to deliver your travel documents:
- Email: The main way we deliver e-tickets, booking confirmations, and vouchers
- User Dashboard: ★Customers can log into their accounts on our platform to view or download their documents
- SMS/WhatsApp Notifications: Selected users may opt in to receive status updates regarding their booking fulfillment
Please ensure that your contact information is accurate and up to date to prevent any issues with the delivery of your travel documents
Booking Status Notifications
You will receive notifications at the following key stages:
- When your booking is confirmed and your documents are issued
- If there are any changes, delays, or cancellations from the service provider. These updates help ensure you stay informed throughout your travel planning process
Customer Responsibilities
- Ensure that all traveler information is accurate before confirming your booking
- Regularly monitor your email and phone messages for updates on document fulfillment
- Contact our support team within 24 hours if you do not receive your travel documents. These steps help us provide a smooth and efficient service for your travel needs
Cancellations & Changes
Changes to bookings after fulfillment are subject to the terms and conditions of the respective airline, cruise line, or hotel. We do our best to facilitate any modifications or cancellations where possible, but please note that a service fee will be charged in addition to any penalties or fees imposed by the service provider. It is recommended to review the specific policies of the airline, cruise line, or hotel for detailed information regarding changes and cancellations
Third-Party Fulfillment
In some cases, especially for cruises and international flights, the final fulfillment of services may be carried out directly by a third-party provider. In these instances, our role is to support you throughout the booking process. However, the fulfillment terms, including timelines and refund policies, established by the third-party provider will apply. It’s important to review these policies carefully to understand your rights and obligations related to your booking
Support
If you're experiencing issues receiving your booking documents, please feel free to reach out to our Fulfillment Team at
Travelfarecompare
